Done Right Air – Terms & Conditions

Done Right Air is committed to delivering exceptional HVAC services. By booking or receiving service from Done Right Air, you agree to the following terms and conditions.

1. Appointment Booking

• Scheduling: Appointments may be booked by phone at (414) 888-6880 or online at DoneRightAir.com.

• Availability: Same-day appointments are subject to schedule availability.

• Cancellations: Cancellations require at least 24 hours’ notice. Cancellations made with less notice may be subject to a fee.

2. Service Fees & Payments

• Service Fees: Fees are based on the service provided and are due upon completion unless prior arrangements are made.

• Maintenance Visits: Maintenance is intended for routine inspections. Repairs or issues discovered during maintenance will be billed separately at diagnostic/repair rates.

• Payment Methods: Cash, check, and major credit cards are accepted.

• Payment Due Date: Payment is due at the time of service completion.

Late Payments:

• 30 Days Past Due: A 2% monthly late fee applies to unpaid balances.

• 60 Days Past Due: Accounts may be sent to collections or legal action pursued.

• Collection Costs: Customers are responsible for all collection expenses, including attorney’s fees.

Ownership of Equipment: All equipment and materials supplied by Done Right Air remain the property of Done Right Air until full payment is received.

3. Permits & Code Compliance

• Done Right Air will obtain HVAC-related permits required for the work as agreed.

• The customer is responsible for obtaining additional permits, approvals, or inspections (including structural or electrical) unless specifically included in the contract.

• City inspectors may require engineering letters (e.g., structural verification for rooftop units). Any costs or delays for such letters are the responsibility of the customer.

4. System Maintenance & Repairs

• Scope: Maintenance visits are limited to inspections and routine upkeep.

• Discovery of Issues: Repairs identified will be treated as separate services.

• Pre-Existing Issues: Maintenance does not resolve pre-existing problems unless billed as a repair.

• Additional Charges: Diagnostics and repairs are billed separately from maintenance fees.

5. Customer Responsibility for Post-Service Issues

• Immediate Feedback: Customers should report any issues within 72 hours of service completion.

• After 72 Hours: Issues raised later may be treated as new service requests and billed accordingly.

• Invoices: Payment obligations remain due regardless of post-service concerns.

• Follow-Up Service: If issues are unrelated to the original repair or involve new components, additional charges will apply.

6. Warranty Coverage

Residential Installations

• Parts & Labor: One-year warranty on parts and labor provided by Done Right Air.

• Extended Manufacturer Parts Warranty: Up to 10 years or more with timely product registration (customer responsibility).

• Extended Labor Warranty: Available for purchase on select systems at time of installation.

Commercial Installations

• Coverage varies by manufacturer; details provided at installation.

Limitations

• Warranties may be voided if equipment is not maintained, used improperly, or serviced by unlicensed individuals.

• Labor beyond the initial one-year period is not covered unless an extended labor warranty is purchased.

• Manufacturer warranties are subject to manufacturer terms. Done Right Air is not responsible for manufacturer warranty claim denials or delays.

7. Structural Engineering Responsibility

• Structural Verification: For rooftop HVAC units (RTUs) or other heavy equipment, Done Right Air is responsible only for mechanical installation.

• Structural Engineer Required: Verification that the roof structure can support the equipment load is the responsibility of a licensed structural engineer engaged by the owner.

• Exclusion of Liability: Done Right Air does not provide structural engineering services and is not liable for damages, costs, or delays from insufficient roof capacity or failure to obtain approvals.

• Inspection Requirements: Customers acknowledge that inspectors may require a structural engineer’s stamped letter. All costs for such verification are the customer’s responsibility.

8. Unforeseen Conditions

• Done Right Air is not responsible for delays or costs caused by hidden conditions including asbestos, mold, unsafe wiring, structural deficiencies, or other hazards discovered during work.

• Additional work required due to such conditions will be billed as a change order.

9. Access & Utilities

• Customers must provide safe access to the property and ensure all required utilities (gas, electric, water) are available for testing and operation at the time of service.

• Worksite must be free of hazards and accessible at scheduled times.

10. Delays Outside Our Control

• Done Right Air is not liable for delays caused by manufacturer backorders, shipping delays, labor disputes, weather, or other conditions outside our control.

• Work will be rescheduled as soon as reasonably possible.

11. Limitation of Liability

• Service Limitations: Done Right Air is not liable for damages resulting from use or inability to use our services.

• Property & Personal Damage: We are not responsible for damages to property or persons unless caused by gross negligence or willful misconduct.

• Commercial Limitation: Done Right Air is not responsible for indirect or consequential damages, including business interruption, revenue loss, or delays caused by third parties.

12. Modifications to Terms

• Right to Modify: Done Right Air may modify these terms without prior notice.

• Effective Date: Updates take effect immediately upon posting on our website or direct customer notification.

13. Contact Information

Done Right Air
Phone: (414) 888-6880
Website: DoneRightAir.com
Email: contact@donerightair.com

By using our services, you agree to these terms and conditions. Thank you for choosing Done Right Air—we appreciate your trust and look forward to serving you.